Senior Customer Success Manager, May 2022 – present
● Manage a high-impact Enterprise portfolio ranging from 50-250k ACV with 92% FY 24’ + NR attainment
● Develop and execute against customized client success plans to ensure positive business outcomes
● Actively monitor customer health and collaborate with leadership to mitigate potential risk
● Work cross functionally with Sales, Support and Product to be the VOC internally
● Facilitate customer roadmap reviews with senior product leadership that strengthens our brand image and overall relationship with clients
Customer Success Manager, July 2020 – May 2022
● Managed a diverse BoB of 50-60 clients with ACV 30k-100k(~5M ARR) with FY 23’ 112% NR attainment
● Two-time annual President’s Club winner – FY 21’, FY 22’ and SMB CSM of the Quarter – Q1 ‘21, Q2’21
● Delivered actionable recommendations as the data, product, and results expert
● Worked with Sales counterparts to proactively attach new products aligned to customer business goals to drive incremental revenue
DI Athlete, XC + Track and Field
EDUCATION VOLUNTEER AND ACTIVITIES
Graduated 2013
Aug 2008 – Jun 2013
● Team captain (2013), School Record Holder (mile(4:05), 1500m), NCAA Quarter Finalist ( 1500m) WCC Academic Honor Roll (XC), All Academic Team (XC)
To contact this candidate email sgarboden@me.com
