Sr. Custome Success Manager

San Francisco

Senior Customer Success Manager, May 2022 – present

●  Manage a high-impact Enterprise portfolio ranging from 50-250k ACV with 92% FY 24’ + NR attainment
●  Develop and execute against customized client success plans to ensure positive business outcomes
●  Actively monitor customer health and collaborate with leadership to mitigate potential risk
●  Work cross functionally with Sales, Support and Product to be the VOC internally
●  Facilitate customer roadmap reviews with senior product leadership that strengthens our brand image and overall relationship with clients

Customer Success Manager, July 2020 – May 2022
●  Managed a diverse BoB of 50-60 clients with ACV 30k-100k(~5M ARR) with FY 23’ 112% NR attainment
●  Two-time annual President’s Club winner – FY 21’, FY 22’ and SMB CSM of the Quarter – Q1 ‘21, Q2’21
●  Delivered actionable recommendations as the data, product, and results expert
●  Worked with Sales counterparts to proactively attach new products aligned to customer business goals to drive incremental revenue

DI Athlete, XC + Track and Field
Graduated 2013

Aug 2008 – Jun 2013
● Team captain (2013), School Record Holder (mile(4:05), 1500m), NCAA Quarter Finalist ( 1500m) WCC Academic Honor Roll (XC), All Academic Team (XC)

  • Updated 4 weeks ago

To contact this candidate email sgarboden@me.com

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