IT Support Specialist

Position: IT Support Specialist

Location: San Jose, CA

Start Date: July 1, 2022

 

 

About Avenues

Begin by thinking of Avenues New York, Avenues São Paulo, Avenues Shenzhen, Avenues Silicon Valley, Avenues Online, Avenues London. Avenues is one school with many campuses, providing transformative, world-focused learning experiences to students around the globe. Avenues prepares students for engaged global citizenship during a time of unprecedented complexity and accelerating change, combining a global curriculum based on language immersion and interdisciplinary learning with a culture of creativity and deep collaboration.

 

Avenues Silicon Valley

Prior to our full nursery through high school campus opening in 2023, Avenues will open its doors to students in the upper division at our Silicon Valley campus in San Jose for the 2022 academic year, serving students from 6th through 9th grade. As the newest campus of Avenues: The World School, Avenues Silicon Valley will be the first location in the Bay Area, providing students with transformative, world-focused learning experiences in a state-of-the-art educational facility.

 

The Opportunity

The IT Support Specialist is responsible for the implementation and support of technology infrastructure including hardware, software, and office/classroom systems. The IT Support Specialist must effectively diagnose issues and correct problems as well as provide the primary help desk support to end users with exceptional customer service. In addition, this role will be responsible for the development and coordination of defined technical projects within their assigned expertise.

 

The Information Technology team is comprised of outstanding professionals at the intersection of education and technology.  We employ highly talented technical staff, technology integrators and librarians to provide students, faculty and families with high-quality technical support, information literacy, and leadership.  With the advantages of modern technology and global team, we share a common goal to support the Avenues vision to eventually bring together 35,000 students and 3,000+ faculty members through a number of traditional and virtual modalities.

 

 

What Will You Do?

The successful candidate will bring proven abilities to contribute in the following ways:

 

Support

Diagnose and resolve issues related to technical difficulties with hardware, software and network, including telecom, conferencing and AV systems
Maintain, monitor and troubleshoot workstations and other IT equipment
Track, prioritize and document requests using an IT support request system. Perform support actions and follow up solution with the customer
Develop and maintain technical documentation of hardware, software and systems
Conduct research on computer products in support of procurement and development efforts. Evaluate and recommend hardware products for purchase
Recommend, schedule, and perform equipment and system improvements, upgrades and repairs
Assist in developing long-term strategies and capacity planning for meeting future technology needs
Maintain up-to-date knowledge of hardware, software and network contracts and supervise contract-based installations
When necessary, work with third-party support and equipment vendors
Assist with onboarding procedures
Perform other duties or special projects as assigned
Infrastructure Responsibilities

Classroom technology maintenance/support
Apple Suite
Google Suite
Cloud-based services
Cameras
Audio Visual Equipment
Printer maintenance
VoIP telecommunication equipment
Connectivity
Systems account management
 

Qualifications

Candidates should have most, if not all, of the following:

 

BA or BS degree or equivalent experience
Apple Technical Certification is required: Mac OS Service and Mac OS Troubleshooting
3-5 years in similar role
Familiarity and/or willing to learn – VoIP telecommunications
Energized by Avenues’ mission and opportunity for impact in education
Ability to communicate and work effectively in a team environment
Ability to manage and ensure the completion of multiple tasks and projects simultaneously. This will include maintaining appropriate priorities as needed
Burning intellectual curiosity and mindset of continuous learning and growth
Strong customer service skills
Strong initiative, and aptitude to make recommendations to management to enhance current environment as needed
What We Offer

Unparalleled career growth opportunities across multiple campuses around the world, including a well-defined career pathway
The thrill of a start-up and a green field to build things from scratch, all within an organization with global resources and supports, and a proven track record of results
Frequent feedback, ongoing coaching and top-notch, job-embedded professional learning
Competitive rewards package, wellness resources, relocation support (as needed), and other benefits to best support you and keep you healthy and happy
A beautiful, uplifting, student-centric school environment
A chance to change the world of education as part of a global community spanning three continents

 

 

To Apply

Apply through the Careers section of the Avenues website https://grnh.se/5c0c62031us.  Please include a thoughtful cover letter in your application.

 

DIVERSITY, INCLUSION AND SAFEGUARDING

Avenues is deeply committed to diversity, equity and inclusion throughout our organization. We strive to uphold a culture in which every colleague feels that they belong, are trusted, and are valued. We welcome applications from candidates of all backgrounds, and strongly encourage candidates from traditionally underrepresented communities or groups to apply. Avenues offers competitive compensation and a generous benefits package.

 

Avenues upholds the highest standards for safeguarding the physical and emotional wellbeing of children. As an essential aspect of this commitment, all offers are contingent upon successful completion of careful reference and background checks.