Technology Support Specialist

Who we are

San Domenico School is California’s oldest independent K–12 day and boarding school, situated on a stunning 515-acre campus in beautiful Marin County. As we celebrate our 175th anniversary, we maintain a long-standing commitment to academic excellence, innovation, and service. We foster a joyful, inclusive, and globally minded community anchored in a mission to provide exceptional education rooted in inquiry, reflection, and purpose. As a Technical Support Specialist, you will be key in ensuring our faculty, students, and staff have the seamless technological resources necessary to drive growth, learning, and discovery across all divisions.

Purpose Statement

The San Domenico School technology department supports integrating technology in learning and operations as part of our commitment to preparing the next generation of global leaders. With a 1:1 iPad program in grades K – 8 and 1:1 laptops in 9-12 , San Domenico School’s technology department is an energizing place to work and grow in educational technology. The Technology Support Specialist promotes the mission by supporting students, faculty, parents, and staff in their integration of technology into their work and studies. The Technology Support Specialist installs, configures, troubleshoots, and maintains iPads, Mac OS and Windows desktops and laptops, other peripherals, software, and classroom audio-visual equipment. The Technology Support Specialist is a non-exempt position and reports to the Director of Information Technology.

 

Responsibilities of a Technical Support Specialist

● Set up, maintain and troubleshoot iPads and other iOS devices; Mac OS and Windows desktop and notebook computers

● Install and configure software

● Set up and configure printers, scanners and other peripherals

● Document issue status and resolution using a help desk ticketing system

● Maintain excellent communications with members of the department, and all end users ● Maintain and troubleshoot classroom audio-visual equipment

● Work with outside vendors as needed

● Maintain inventory and other databases

● Execute other assigned tasks

● Perform related duties as assigned by supervisor

● Maintain compliance with all company policies and procedures

 

Required Qualifications/Educational Background and/or Experience

● Clearly communicate technical concepts to non-technical people

● Recognize, analyze, and solve problems in a timely and organized manner using industry standard best practices

● Multi-task in a fast-paced environment

● Know when to seek help for difficult issues from the Director of Information Technology

● 2+ years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows or Mac OS)

● Experience supporting Windows and Mac OS desktops and notebooks in a networked environment

● Microsoft Office, Apple iLife, iOS Apps, and other desktop and web applications

● Experience working in a structured, process-driven environment

● Knowledge of TCP/IP and related network services (DNS, SMTP, DHCP, etc.) ● Knowledge of Active Directory concepts and administration

● Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

● Excellent computer proficiency (iPad, Mac computer, Gmail/Google Drive, MS Office – Word, Excel)

● Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

● Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Preferred Qualifications

Experience or exposure working in an academic environment

iOS Troubleshooting experience
Wireless networking experience
VOIP phone system experience
Bachelor’s degree preferred
Compensation

This is a full-time, non-exempt position. The salary range for this role is $70,000–$83,000 annually, with placement within the range determined by the candidate’s relevant experience, skills, and qualifications. This position also offers a competitive benefits package that includes medical, dental, and vision coverage, a matching 403(b) retirement plan, and a daily complimentary lunch on campus.

How to apply:

Please send cover letter describing how your experience and skills will contribute to the position, along with your resume and salary requirements to: hr@sandomenico.org or mail to:

San Domenico School

1500 Butterfield Road

San Anselmo, CA 94960

Attn: Technology Support Specialist Position

San Domenico School is an Equal Opportunity Employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity or expression, genetic information, age, disability, medical condition, religion, veteran status, marital status or any other classification protected by applicable local, state or federal laws.

No phone calls, please.