IT / Database Manager

Burke’s is seeking a highly motivated and self-directed technical support professional with strong problem-solving, communication, customer service, exceptional database expertise – ideally in a school environment, and organizational skills to join the Technology Team and assist and support teachers, students, families, staff, and administrators in our predominantly Mac and iOS environment. This is a full-time role that reports to the Director of Technology.

Responsibilities Include:

Database Manager

● Work closely with the Director of Technology to conduct maintenance, manage user accounts and perform administrative tasks of enterprise level SIS and other school database systems;

● Work with Blackbaud Student Information System (SIS), assisting users with the configuration of the SIS tools and reports, and managing the integration of the SIS with other systems;

● Manage and support Upper School and Lower School in the configuration of Blackbaud SIS enrolment management, academic and grading setup and other Blackbaud integrated products;

● Proactively communicate and maintain relationships within school stakeholders and teams while managing collaboration for various IT/IS projects and initiatives;

● Provide coaching, training, and support to employees related to campus databases and systems

IT Support

● Work with teams in other departments to meet database needs and communicate technical solutions in a user-friendly, professional manner; provide one-on-one and in group setting user training as needed;

● Manage support operations and HelpDesk support tickets as needed in accordance with department policies and established workflows;

● Work with the Director of Technology to design and implement the school’s software deployment and management plans;

● Maintain up-to-date faculty, staff, and student licensing assignments and school needs for software subscriptions;

● Maintain vendor relationships through technology deployments and other projects

 

 

Other

● The position will extensively collaborate with the Director of Technology, IT / Educational Technology Manager and and scheduling and SIS teams at the Lower and Upper schools and other departments;

● Engage in regular professional development that supports school, department, and personal growth goals; take initiative to make things better;

● Physical demands include visiting classrooms across the 3.5 acre campus, throughout the day and ability to lift and carry 20 lbs.;

● Perform other duties as assigned by the Director of Technology

 

Burke’s does not sponsor employment visas. Being authorized to work in the U.S. is a precondition of employment.

Requirements
Professional Skills & Experience

● Required

○ Experience administering and supporting critical operational workflows for different enterprise applications, including the following systems: student information, email, phone, and device management, with Blackbaud SIS strongly preferred;

○ Experience supporting IT operations, including hardware deployment, device management, network, and security;

○ Confidence with Apple system and device support – including iPads, macOS and hardware, Apple TVs;

○ Experience developing user-friendly training/support materials for a variety of audiences and providing technology support (e.g., screencasts, written tutorials, FAQ, etc.);

○ Ability to work independently, and as part of teams on different initiatives

● Preferred

○ Expertise with database systems as related to an educational setting;

○ Experience with technology deployment and support in a school setting;

○ History of coaching and/or leading technology training for a variety of audiences;

○ Experience with educational software such as Blackbaud SIS, Google Apps (G Suite)

 

Core Competencies

● Effective Communicator: Written and verbal -Communicating with empathy and clarity with multiple stakeholder groups: students, families, faculty, and staff (both internally and externally);

● Detail Oriented: Keen attention to details, and verifying correctness or errors;

● Agile Learner: Develop the knowledge, skills, and understanding to meet new and evolving needs;

● Task Management: Quick responses to requests and while meeting project timelines and deadlines;

● Flexible and Resilient: Responding to new challenges and emergent needs with a growth mindset and solution-oriented approach to new technologies and systems;

● Technological Acumen: Work effectively to learn data management systems, and use technology creatively to problem-solve and expand opportunities;

● Mission Driven: Ability to work independently and in teams to achieve the school’s mission to educate, encourage, & empower girls;

● Creative Problem Solver: Develop solutions to complex problems that empower community members to leverage technology in efficient and purposeful ways;

● Commitment to Diversity, Equity, & Inclusion Work: Understanding, communicating, and effectively interacting with people across backgrounds and cultures to respect, seek to understand, and value individual differences to serve students better

Compensation

This is a full-time, hourly position at $37-$44 per hour based on prior experience. Comprehensive benefits are provided, including retirement plan contribution for qualified employees.